Shipping Ice Cream
Ice cream shipping is fulfilled by IceCreamSource.com, inc. We ship Monday through Friday using FedEx. Frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a FedEx holiday. We also cannot ship outside of the United States.
HOW DO WE DO IT?
We pack ice cream in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put ice cream in your freezer. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 110 degrees.
NO SIGNATURE REQUIRED
FedEx is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.
When the shipping label is created you will receive an email with your tracking number.
IN A RUSH? UPGRADE!
All Overnight orders received by Noon CST Monday through Thursday will be processed same day. Any order received after noon CST may not be shipped same day (although we try).
We cannot be responsible for damage or loss of order due to unavailable recipient or incorrect address information, or theft. Also, we are not able to change the address or cancel an order once the package has shipped. Please ensure your recipient will be in town on the arrival day.
Your package will generally arrive 1 to 3 business days after it ships. Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday.
Order by Noon CST Monday – Thursday and your package will arrive the next day. Orders placed after Noon CST on Thursday will be shipped the following Monday. Saturday delivery is not available with this option.
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of ice cream.
We are here to help you. Please email us at email@example.com with any questions. Our normal business hours are 9:00 AM until 4:30 PM